Delete your B66 Properties account

Last updated 6 October 2026

You can ask B66 Properties to delete your account in the B66 Properties app at any time, whether or not you still rent from us.

In the app

• Sign in, tap your initials at the top right and choose Profile and security.
• Under Delete account, tap Request account deletion and confirm.

Without the app

Email or phone us from the email address or phone number on your account and say you want your account deleted. We may ask a question to confirm it is you before we delete anything.

Contact the B66 Properties office through your property manager.

What we delete

• Your login, so the account can no longer be used.
• Your name, phone number and email address on the account and your tenant profile.
• Your Omang or passport number and every identity or supporting document you uploaded.
• Saved payment details and the notification tokens of your devices.
• House sitter and emergency contact details in your away notices.
• Where messages we sent you were addressed.

What we keep, and for how long

• Leases, invoices, payments, receipts and repair records, because Botswana tax and company law requires us to keep financial records. After deletion they show "Former tenant" or "Deleted user" instead of your name.
• Signed lease agreements, unchanged, because they are legal contracts.
• Security records of sign-ins and changes, which protect everyone's accounts.

We keep these only for as long as the law requires, then delete them.

How long it takes

We complete deletion within 30 days of your request. If money is still owed on the account, we keep only the contact details we need to settle it until it is resolved. Read more in our privacy policy.